Legal

Terms of service

Last updated: 4 June 2026

Contents

Terms of service

Beta — provisional. gradIQual is in early beta. These terms are provisional: they reflect current UK consumer and contract law and how the service works today, and we are finalising the formal wording with our legal advisers before general release. We will update the effective date above if they change. They do not affect your statutory rights.

Last updated: 4 June 2026 · Effective: 4 June 2026

1. About these terms

These terms govern your use of gradIQual. By creating an account or using the service you agree to them. If you are using gradIQual as part of a school arrangement, separate or additional terms agreed with your school may also apply.

  • Provider: gradIQual is provided by Dale Hughes, a sole trader trading as gradIQual (the “provider”, “we”, “us”). A correspondence address is available on request.
  • Contact: security@gradiqual.com.

2. Eligibility and accounts

  • gradIQual is intended for teachers, who sign up using a verified school email address.
  • You are responsible for keeping your account secure and for activity under it.
  • You must have the authority to connect any Google Classroom and Google Drive data you bring into gradIQual, and to process the student work you submit for marking.

3. The service

gradIQual provides AI-assisted formative feedback. A teacher reviews and approves all feedback before it reaches a student; gradIQual does not return feedback to students automatically, and does not provide official examination marking. The service is provided on a beta basis and may change, improve, or have features added or removed over time.

4. Plans, allowances, and definitions

  • Free (£0): one homework/classwork class set per week, plus one assessment paper to try.
  • Pro (£14.99/month or £119/year): unlimited homework and classwork marking, plus six assessment papers per academic year.
  • A class set is one assignment for one class, up to 35 students.
  • An assessment paper is a longer, test-style marking task against a paper, mark scheme, rubric, or question set.
  • Extra assessment papers beyond your allowance are charged per class set: £29 on Free, £19 on Pro.

Full current pricing is on our pricing page.

5. Billing, renewal, allowances, and cancellation

  1. Pro is a subscription, billed monthly (£14.99) or annually (£119) through Stripe. Subscriptions renew automatically until cancelled.
  2. Your 14-day cancellation right. If you are a consumer, you have a legal right to cancel within 14 days of subscribing (a “cooling-off period”). By subscribing and choosing to start using gradIQual straight away, you ask us to begin the service during this period and you acknowledge that, if you cancel within the 14 days after we have begun, we may keep a proportionate amount for the period of service you have used. If we have begun the service at your request, you are not entitled to a full refund once you have used it; you will receive a refund for any unused portion of those first 14 days.
  3. After the cooling-off period. You can cancel at any time. Cancellation takes effect at the end of your current billing period, and we do not refund the remainder of that period unless required by law. Annual plans: the same 14-day right applies on first sign-up, with any refund pro-rated for use.
  4. Assessment-paper allowances reset on 1 September each year and do not roll over. Free’s weekly class-set allowance does not roll over.
  5. Failed marking jobs (for example, an unreadable upload or a technical error) do not count against your allowance. If a paid assessment-paper job fails, we refund it.
  6. Mid-year Pro sign-ups get a prorated assessment-paper allocation to the next 1 September; annual subscriber billing renewal date is independent of the assessment reset date.
  7. Prices are shown in GBP. We are not currently VAT registered, so the price shown is the total price you pay — there is no VAT to add. If we become VAT registered, we will tell you and show any VAT separately.

6. Acceptable use

You agree not to:

  • use gradIQual for anything other than legitimate teaching and assessment purposes;
  • submit content you have no right to process, or content that is unlawful;
  • attempt to manipulate, attack, reverse-engineer, or disrupt the service or its safeguards;
  • attempt to use gradIQual to make solely automated decisions about students without teacher review.

We may suspend or restrict access for serious or repeated breaches, giving you notice where it is practicable and lawful to do so.

7. Your content and our responsibilities

  • You and your school retain ownership of the work you submit and the feedback produced.
  • You grant us the permissions needed to process that content to provide the service.
  • We handle personal data as described in our Privacy policy and, for schools, under a data processing agreement.
  • We do not use your or your students’ content to train AI models.

8. AI-generated output

gradIQual uses AI to draft feedback and marks. Output is a draft for the teacher to review, edit, and approve; it may contain errors and must not be treated as final without that review. You are responsible for checking output for accuracy and appropriateness before relying on it or releasing it to a student, and the teacher is responsible for the feedback ultimately given. We do not warrant that AI output is accurate, complete, or fit for any particular pupil, assessment, or grading decision.

9. Availability and changes

We aim to keep gradIQual available but, as a beta service, do not guarantee uninterrupted or error-free service and do not offer a service-level guarantee during beta. We may modify, suspend, or discontinue features.

10. Liability

  1. Nothing in these terms limits or excludes our liability for anything that cannot be limited or excluded under the law of England and Wales, including: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; and, if you are a consumer, your statutory rights under the Consumer Rights Act 2015.
  2. Subject to paragraph 1, we are not liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, or reputation, or for loss or corruption of data — you are responsible for keeping your own copies of student work and marks.
  3. Subject to paragraph 1, our total liability to you arising out of or in connection with the service in any 12-month period is limited to the greater of (a) the fees you paid us in that period and (b) £100.
  4. The service is provided on a beta, “as is” and “as available” basis. If you are a consumer, this does not affect your statutory rights.

11. Termination

Either party may end the arrangement as set out here. On termination, your data is handled per our Privacy policy and any applicable data processing agreement.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer, this choice of law does not deprive you of the protection of any mandatory consumer-protection rules of the country where you live, and you may be able to bring proceedings in your home courts.

13. Contact

Questions about these terms: security@gradiqual.com.